|
|
Streaming FAQ
|
|
Streaming on the Internet
K-EARTH 101 is now streaming on the Internet!
It's Your Music "on Demand!" So no matter where you are in the world…you're just a few clicks away from the greatest hits on earth at MyK-EARTH 101.com. All you need is your web browser and you favorite speakers or headphones.
Please note that when the streaming player asks for your email and password, this is a separate registration from the All Access Club. If you haven't used the stream player yet, you should click "Sign up now" in the stream player.
When you register for streaming, you will receive a verification email. If your email account or spam protection requires that an email address be in your address book before you can receive email from that person, please add kearth101website@kearth101.com to your address book so that you can receive the verification email.
Click here now to listen to K-EARTH 101 live!
(disable your pop-up blocker for Mykearth101.com
If you're having difficulty with the stream, please see below for troubleshooting help, or email our streaming support by clicking here.
Download Flash Player here.
FREQUENTLY ASKED QUESTIONS:
When I click on the Listen Live button, nothing happens.
When I click on the Listen Live button, I hear a weird sound but nothing else happens.
You have a pop up blocker. The K-EARTH 101 stream player displays in a popup window smaller than your normal window. Refer to your pop up blocker instructions on how to allow popups from our website. If you're unfamiliar with your pop-up blocker software, you can click here to open the K-EARTH 101 stream player in a new window instead of a popup window.
I'm a member of the All Access Club and it's not accepting my email address.
The stream player requires a separate registration. Your All Access Club data is kept secure on a different computer system, and in order to keep that security, the stream player doesn't have access to it. Just sign up as a new user in the stream player.
I signed up through the stream player but it says my email address and password are invalid. What's wrong?
The stream player sent you an email when you registered. There's a link inside that email that you need to click on to activate your streaming account. Or you may just need to retype your email address and password. Passwords are case sensitive.
I didn't get the verification email when I signed up. How can I listen?
You may have entered an invalid email address, or your inbox may require for our email address to be in your address book before you can receive emails from us. Add kearth101website@kearth101.com to your address book, and click EMAIL IT TO ME from the player and you'll get the email again.
Why am I hearing a delay on the stream versus what I hear on my radio?
There's a slight delay for our online server to process and encode the audio for streaming.
Why am I hearing different commercials on the stream versus what I hear on my radio?
Due to some union contracts and rules, we are unable to play certain commercials on the Internet. The difficulty of trying to isolate just those commercials on the Internet has made most radio stations nationwide to simply play completely different commercials on the Internet.
Sometimes the audio cuts out while I'm listening.
We've done everything we can to minimize this, but it is a product of the Internet and may not ever fully be solved. The dropouts occur when there is low bandwidth available for the stream. This can be caused if you have alot of traffic on your network connection at work, if you're using other programs on your computer that may heavily use up your computer resources. It could happen on our end as well if our connection to provide the stream gets interrupted. If you experience long periods of audio loss, please let us know.
What version of the Flash player do I need, and where do I get it?
The K-EARTH 101 online player requires at least version 6 of the Adobe Flash Player (also known as Macromedia Flash Player). You can download the latest version at http://www.adobe.com/go/getflashplayer.
Click here to avoid your popup blocker to listen to K-EARTH 101. |
|
|
|
|
| |
